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Bill Assistance, Payment Extensions Available to ComEd Customers

As the COVID pandemic continues to create financial hardships, ComEd is reminding customers about a variety of programs to assist with their energy bills. For low-income households and those with financial hardships, the company has already extended its moratorium on service disconnections through March 31. Through an agreement with the Illinois Commerce Commission, over $18 million is also available in bill assistance programs.

Bill Assistance

One-time bill assistance of up to $500 for past due balances



CHAMP is a financial-assistance program for activated and deployed members of the U.S. Armed Forces, National Guard, Reserves and honorably discharged veterans. Available benefits include bill payment assistance up to $1,000, deferred payment plans, and more.


  • Deployed members of the U.S. Armed Forces, National Guard or Reserves
  • Veterans who were honorably discharged
  • Reside within ComEd’s northern Illinois service territory and demonstrate a hardship
  • More information available at comed.com/MyAccount/CustomerSupport/Pages/CHAMP.aspx


LIHEAP assists eligible, low-income households with heating, gas, propane and electricity. LIHEAP enrollment extends through June 2021. For information on eligibility, see HelpIllinoisFamilies.com

Residential Hardship

Offers grants up to $500 based on need and availability of program funds.


  • Residential customers
  • Limited-income households earning up to 250% of the federal poverty level ($65,500 for a family of four)
  • Financial hardship due to job loss, illness, military deployment, disability, or as a senior citizen
  • Can apply once every two years
  • More information available at comed.com/residentialhardship

Extended Payment Arrangements

  • Residential customers – an extended period of up to 18 months with no more than 25% required as a down payment
  • Down payment waived for Limited-income residential customers and those experiencing financial hardship
  • Business customers – 3-month payment arrangement with a 33% down payment or a 6-month payment arrangement with a 50% down payment

More information available at comed.com/MyAccount/MyBillUsage/Pages/PaymentArrangements.aspx