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In the Wake of Isaias, Utilities Offer Reimbursements to Customers

Following Tropical Storm Isaias, residents of New York and New Jersey experienced widespread power outages. While many people are already facing hardships due to the COVID-19 crisis, utilities faced severe criticism for slow responses in power restoration. Typically utilities will not pay claims for loss due to power outage; however, at this time, PSEG and ConEd are both offering customers reimbursements for the loss of perishable food and medication.

For PSEG customers:

  • Power must have been out for more than 72 consecutive hours
  • Residential customers can be reimbursed for food up to $250 and commercial customers can be reimbursed up to $5,000
  • Residential customers can be reimbursed an addtional $300 for medications
  • Claims must be submitted by September 16, 2020.
  • More information is available at nj.myaccount.pseg.com/customersupport/damageandtheft

For ConEd customers:

  • Power must have been out for more than 48 consecutive hours
  • Residential customers can be reimbursed up to $500, and commercial customers can be reimbursed up to $10,700
  • Claims must be submitted within 30 days of the outage
  • Claims forms and more information are available at coned.com/en/services-and-outages/claim-form