By: OA Online |
At Oncor, safety — of our employees and the people and towns we serve — is our No. 1 priority. Oncor encourages everyone to be careful when someone comes to your door representing themselves as an Oncor employee and requesting access to your home. On very rare occasions, Oncor employees may need to enter your home. If your meter is located inside your residence, for example, a meter reader may need to access it.
Oncor delivers electricity to homes in its service territory but does not sell the electricity directly to you, so no Oncor employees would ever stop by your home requesting payment. All bill payments should be sent to your Retail Electric Provider. Never show your electric bill or any other item with personal identification to anyone.
Even if you are expecting an Oncor representative to perform some type of service at your property, always request and verify identification from the individual. This practice should apply to anyone who knocks on your door that you do not recognize.
How can you tell if a person is an Oncor employee?
- All Oncor employees carry official company ID badges, as do contractors working on behalf of Oncor.
- Oncor employees typically wear Oncor-branded uniforms and drive Oncor-branded vehicles. Check Oncor’s Web site, www.oncor.com, to see the Oncor logo.
- Occasionally, community relations managers may not be in uniforms or Oncor vehicles. They will still have an Oncor ID on them and can provide a phone number for you to confirm their employment.
If you are not comfortable with IDs presented to you or answers to your questions, do not open the door and do not let anyone inside. Place your health and safety first. Tell the person inquiring to wait, lock the door and call the number on your electric bill to verify the work order. If you don’t feel safe or comfortable, call 9-1-1.
Oncor values the public’s trust and takes imposters seriously. Oncor works closely with law enforcement to investigate and prosecute anyone who violates the law and the public’s trust.