TruEnergy has received notification directly from Oncor regarding a phone scam that attempts to trick customers into making an unnecessary bill payment. The scammers are telling customers their electric bill is overdue and their service will be disconnected unless an immediate payment is made via a prepaid debit card. If you receive a call with this request, please do not give them any money, these calls are NOT from Oncor.
Please contact 888.313.4747 or 888.313.6862 for verification of the scam or contact TruEnergy immediately at 855.625.3205 if you’ve received a call similar to this and provided financial information to the scammer during the call. Our office is open Monday through Friday from 7:00 am to 5:00 pm CST.
Remember that Oncor will only request payment through standard methods and would never request a pre-paid debit card in the form of payment.
