Last month, Connecticut’s Public Utilities Regulatory Authority (PURA) ended its “Shut-off Moratorium” for state-regulated electric, gas and water utilities. However, PURA also extended the enrollment period for COVID-19 Payment Program for residential and non-residential customers through November 1, 2020. With less than a week remaining, customers are encouraged to act quickly if they need assistance.
Any customers experiencing difficulty paying their utility bills are encouraged to contact their utility company to inquire if the customer is eligible to be “coded hardship.” These customers are eligible for special financial assistance programs. For more information, see Operation Fuel.
If the customer is not eligible to be “coded hardship,” they can still ask to be placed on a COVID-19 Payment Plan. These plans are available to all customers and do not require a demonstration of financial need. Payment plans can be arranged for up to 24 months with little or no down payment. During this time, interest and fees are waived in the calculation of the monthly payment amount.
Customers enrolled in this Payment Program cannot be disconnected so long as they are current with their payment terms.